healcovery ai
Our vision is to create a world where everyone has access to compassionate behavioral care, no matter where they live.
Our mission is to help organizations deliver better care to more people, no matter their zip code.
Starring Casey, AI Case Manager, that helps behavioral healthcare organizations manage referrals, follow-ups, track care plans, and guide individuals to the right services, reducing staff burden and improving patient outcomes.
We target rural clinics facing challenges with care coordination.
Calling
Casey calls patients, their contacts, services, and care team members to gather information and keep everyone updated.
Emailing
Casey emails patients, their contacts, services, and care team members to share information and provide necessary updates.
Texting
Casey texts patients, their contacts, and care team members to send reminders, alerts, and necessary information.
75% rural counties lack a psychiatrist, and 81% don't have a psychiatric nurse practitioner. Primary care physicians (PCPs) are the first and only line of defense for mental health care. Rural health clinics, primarily PCPs, serve 60% of rural Americans, so there is a high demand.
Primary care physicians are burned out seeing patients and coordinating care. In many situations, they provide referrals to specialists in remote locations. Connecting with remote specialists requires a high-speed internet. Many areas don't have high-speed internet, limiting access to mental health care.
Reduce Burnout
Casey alleviates burnout by streamlining care coordination tasks, allowing primary care physicians to concentrate on what truly matters, providing care.
Reduce Costs
Casey streamlines process and increase efficiency and reduce costs by minimizing the preventative ER visits and readmissions.
Improve Outcomes
Casey engages clients with personalized content, advocates for them, and educates them about their care journey.
Frequently Asked Questions (FAQ)
Is Casey configurable?
Casey is highly configurable. An admin member with owner or edit access can change its configuration, such as voice, tone, southernness, knowledge base, and available hours for texting, voice calling, and emailing.
Is Casey secure?
Casey is very secure and HIPAA-compliant. He always requests consent from the client or care team. He is proactive and does access verification routinely.
How can Casey identify me?
Casey uses high-level information with access verification to identify a user. For example, to ensure he's reaching out to the right John Doe from Mobile, AL, he first texts the verification code via SMS and asks users to share the code before sharing any personal information.
What information does Casey collect?
Casey might collect information on demographics, insurance, prior medical history, and future needs/diagnoses.
How does Casey collaborate with the care team?
Casey introduces himself to every member, joins meetings, reads and sends emails (cc as appropriate), maintains relationships, follows plans, and facilitates the care team to improve their satisfaction and alleviate burnout.