Privacy Policy

Last Updated Aug 28, 2025

1. Introduction

Welcome to healcovery, Inc (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our ecosystem and related services.

Our ecosystem currently comprised of Casey (AI Agent), AI Platform, AI-powered Studio, Analytics Platform, and API Platform.

By using healcovery’s products and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue using the ecosystem.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information
When you sign up, use, or interact with our ecosystem, we may collect personal information such as:

• Name
• Email address
• DOB
• Phone number
• Demographic information

2.2 Non-Personal Information
We may also collect non-personal information about your device and usage of the ecosystem, such as:

• Device type and model
• Operating system version
• IP address
• Crash logs and performance metrics

2.3 Location Data
With your permission, we may collect and process information about your location to enhance your ecosystem experience. You can manage location permissions in your device settings.

2.4 Use of AI

At healcovery, we use artificial intelligence (AI) and machine learning (ML) to improve our services for business customers. These technologies help us enhance security, streamline our operations, and provide more personalized and efficient experiences. We apply AI and ML to analyze the information we collect for various business functions.

While AI helps us work faster and smarter, we want to assure you that we do not rely solely on AI to make decisions that could have significant impacts on you. This includes decisions with legal consequences, financial implications, or those that could materially affect your rights or access to our services. Such decisions always involve appropriate human oversight.

We are committed to responsible AI use. We regularly monitor our AI systems for fairness, accuracy, and security. Should our practices materially change regarding the use of AI, we will update this Privacy Policy accordingly.

2.4.1. Purpose of AI Use
We utilize artificial intelligence (AI) technologies to enhance our services, improve user experience, and provide personalized content. This may include, but is not limited to, analyzing user interactions, predicting user needs, and automating certain functions.

2.4.2. Data Collection and Processing
To enable AI functionalities, we may collect and process various types of data, including but not limited to:

• User interactions and behavior
• Preferences and interests
• Demographic information
• Clinical information
• Medical information
• Social Determinants of Health

This data may be used to train AI models, refine algorithms, and improve the overall service.

2.4.3. User Control and Privacy
We are committed to maintaining your privacy and ensuring your data is handled responsibly. Users have the right to:

Access, update, or delete their personal data.
Opt-out of certain AI-driven features or functionalities.

2.4.4. Third-Party AI Services
We may use third-party AI services to enhance our offerings. These services may have their own privacy policies, and we encourage you to review them. We are not responsible for the practices of these third parties.

2.4.5. Limitations and Risks
While we strive to ensure our AI systems are accurate and reliable, there are inherent limitations and risks associated with AI technologies. We do not guarantee the completeness or accuracy of any AI-generated content or recommendations.

2.4.6. Changes to AI Use
We reserve the right to update this section as our AI capabilities evolve or as required by law. Any significant changes will be communicated through our platform.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To personalize your experience and provide tailored content
• To process payments and fulfill orders (if applicable)
• To communicate with you about updates, offers, or support
• To monitor and analyze trends, usage, and activities for operational purposes
• To detect, prevent, and address technical issues and security threats

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers: Third-party vendors who help us operate the ecosystem (e.g., payment processors, cloud storage)
• Law enforcement: When required by law or to protect the rights and safety of our users and customers
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your data will be deleted or anonymized.

6. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: You can request a copy of the personal data we hold about you
• Rectification: You can ask us to correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain exceptions
• Data Portability: You may request to receive your personal data in a structured format
• Opt-out: You can opt-out of (unsubscribe from) marketing communications by following the instructions in the email or contacting us

8. Third-Party Services

Our ecosystem may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

Our ecosystem is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information or contact their guarantor.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Compliance with Regulations

We comply with all applicable regulations regarding SMS and phone communication, including ensuring that:

Messages are sent only with your consent.
Unsubscribing is straightforward and promptly honored.

12. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. healcovery is not responsible for these charges.

You’re protected with the highest security standards:

• healcovery undergoes annual audits
• Adheres to strict security protocols
• Security ISO 27001 certified
• AES-256 encryption to safeguard your data
  

Consent

By using our products and services, you consent to this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.