Privacy Policy

1. Introduction

Welcome to healcovery, Inc DBA healcovery ai or healcovery (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our app and related services.

By using healcovery ai’s products and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue using the app.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information
When you sign up, use, or interact with our app, we may collect personal information such as:

• Name
• Email address
• DOB
• Phone number
• Demographic information

2.2 Non-Personal Information
We may also collect non-personal information about your device and usage of the app, such as:

• Device type and model
• Operating system version
• IP address
• App usage data (pages viewed, features accessed)
• Crash logs and performance metrics

2.3 Location Data
With your permission, we may collect and process information about your location to enhance your app experience. You can manage location permissions in your device settings.

2.4 Use of AI

2.4.1. Purpose of AI Use
We utilize artificial intelligence (AI) technologies to enhance our services, improve user experience, and provide personalized content. This may include, but is not limited to, analyzing user interactions, predicting user needs, and automating certain functions.

2.4.2. Data Collection and Processing
To enable AI functionalities, we may collect and process various types of data, including but not limited to:

• User interactions and behavior
• Preferences and interests
• Demographic information

This data may be used to train AI models, refine algorithms, and improve the overall service.

2.4.3. User Control and Privacy
We are committed to maintaining your privacy and ensuring your data is handled responsibly. Users have the right to:

• Access, update, or delete their personal data.
• Opt-out of certain AI-driven features or functionalities.

For more information on how we handle your data, please refer to our Privacy Policy.

2.4.4. Third-Party AI Services
We may use third-party AI services to enhance our offerings. These services may have their own privacy policies, and we encourage you to review them. We are not responsible for the practices of these third parties.

2.4.5. Limitations and Risks
While we strive to ensure our AI systems are accurate and reliable, there are inherent limitations and risks associated with AI technologies. We do not guarantee the completeness or accuracy of any AI-generated content or recommendations.

2.4.6. Changes to AI Use
We reserve the right to update this section as our AI capabilities evolve or as required by law. Any significant changes will be communicated through our platform.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To personalize your experience and provide tailored content
• To process payments and fulfill orders (if applicable)
• To communicate with you about updates, offers, or support
• To monitor and analyze trends, usage, and activities for operational purposes

To detect, prevent, and address technical issues and security threats

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers: Third-party vendors who help us operate the app (e.g., payment processors, cloud storage)
• Law enforcement: When required by law or to protect the rights and safety of our users
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity
  
  

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your data will be deleted or anonymized.

6. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: You can request a copy of the personal data we hold about you
• Rectification: You can ask us to correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain exceptions
• Data Portability: You may request to receive your personal data in a structured format
• Opt-out: You can opt-out of marketing communications by following the instructions in the email or contacting us
  
  
  

8. Third-Party Services

Our app may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

We use Twilio’s services to enable texting and calling features. These features allow us to communicate with you for purposes such as providing support, verification codes, sending reminders, or delivering relevant updates.

12.1 Opt-In and User Consent

• Consent Required: By providing your phone number and opting into texting and calling features, you consent to receive SMS messages and phone calls from healcovery ai through Twilio.

• Purpose: Communications may include account notifications, reminders, updates, verification codes, and daily check-ins.

• Voluntary Participation: Opting into these features is entirely voluntary, and you can use the app without subscribing to SMS or call notifications.

12.2 Opt-Out

• How to Opt-Out: You can opt out of receiving SMS messages or calls at any time by replying “STOP” to any SMS message you receive from us.
  
  
• Confirmation of Opt-Out: Once you opt out, you will receive a confirmation message. After this, you will no longer receive SMS messages or calls from us unless you opt back in.

12.3 Data Sharing with Twilio

• Limited Use: We share only the necessary information with Twilio (e.g., your phone number and message content) to facilitate the texting and calling features.

• Twilio’s Privacy Policy: Twilio handles this data according to its privacy practices. We encourage you to review Twilio’s Privacy Policy to understand how your information is managed.

12.4 Compliance with RegulationsWe comply with all applicable regulations regarding SMS and phone communication, including ensuring that:

• Messages are sent only with your consent.
• Unsubscribing is straightforward and promptly honored.

12.5 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. healcovery is not responsible for these charges.

Consent

By using our products and services, you consent to this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.